About Us

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Our Company

We have the unrivalled benefit of having considerable property experience spanning over the last thirty-five years inclusive of sales, lettings and property renovation. We pride ourselves on our professional but personal service in which we provide for both landlords and contract holder(s), and with our high street office based in the heart of Tonypandy's town centre, we are ideally placed to serve the whole of the Rhondda Valley area. We also currently offer our services for other areas including Merthyr Tydfil, Neath, Ammanford and will cover further areas upon request.

Our Services

Hours of Opening

If you need a late or weekend appointment, please contact us and we will be happy to book this in: 01443 434091

Complaints

Full complaints procedure: FAQ

Complaint Management Process

The process for resolving matters which have not been addressed to your satisfaction within agreed timescales or expectations is set out below:

Stage 1 - Making your complaint

Please set out the details of your complaint in writing (either by letter or email) by contacting Abby Thomas at:

Email: enquiries@thomasestateagents.co.uk

Address: 1A Dunraven Street, Tonypandy, CF40 1QE

Telephone number: 01443 434091

Include as much detail as possible, including dates, names of any members of staff you have dealt with, and where you are able to enclosing/attaching any supporting evidence.

Stage 2 - Our acknowledgement

Your compliant will be acknowledged and you will receive a response within 3 working days of us receiving your complaint.

Stage 3 - Our investigation

Your complaint will be investigated and Abby Thomas will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate

Timescale: Within 15 working days of receiving your complaint

Stage 4 - Final Viewpoint

If you remain dissatisfied, you should contact us again and we will conduct a separate review to be undertaken by Abby Thomas. This will outline our final viewpoint on the matter.

Timescale: Within 15 working days of receiving your request for a further review

Stage 5 – Redress

If our final viewpoint letter does not resolve matters (or more than 8 weeks has elapsed since the complaint was first made), you can request an independent review from the Property Redress Scheme, of which we are a member, without charge.

Timescale: You must refer your complaint to the within 12 months of receiving our final viewpoint letter.

Thomas Estate Agents’ Complaints Procedure, November 2024. Full Policy Detail Available at this link: FAQ

Privacy Policy & Data Protection

Full Privacy Policy: FAQ

This Privacy Policy forms part of Thomas Lettings Limited trading as Thomas Estate Agents obligation to be open and fair with all individuals whose personal data we process and to provide details around how we process such personal data and what we do with it.

Thomas Estate Agents are committed to safeguarding the privacy of personal data and complying with the European General Data Protection Regulation (2016/679) and the Data Protection Act 2018, and any future changes in data protection legislation with which Thomas Estate Agents will be required to comply.

When renting, selling or purchasing with Thomas Estate Agents we process your personal data such as name, address, contact details, email address and passport amongst other things. Processing of this data implies collecting, storing, using or disclosing your personal data. Thomas Estate Agents may share your information with third parties who provide services e.g contractors, regulatory authorities, Landlords and/or if required by law. However, any information shared will be on a need-to-know basis. You have the right to request how we use your personal data and you can remove your consent at any time by contacting the office on 01443 434091. You can view our privacy policy here: FAQ

If you consent to be notified of, or receive other products or services from Thomas Estate Agents or use any of our websites, You may be provided with further privacy notices which may be contained in a separate policy or within any terms and conditions. These additional privacy notices shall supplement this Privacy Policy.

This Privacy Policy relates to the processing of personal data by Thomas Estate Agents.

None of the lists or examples provided in this Privacy Policy is intended to be exhaustive or fully representative of every individual.

Our contact details

Name: Thomas Estate Agents

Address: 1A Dunraven Street, Tonypandy, Rhondda Cynon Taff, CF40 1QE

Phone Number: 01443 434091

E-mail: enquiries@thomasestateagents.co.uk